Help Center



How many days does it take to get my order? (Domestic)

How many days does it take to get my order (International)

Do you ship internationally?

How long do pre-orders take to ship?

If my order contains a pre-order item, will the rest of my order ship beforehand?

How do I know if my order has shipped?

Why is my order shipping in multiple packages?

Does my order qualify for free shipping?

The shipping courier lost my package. Can you help?

Returns & Exchanges

What is your return policy?

What do I do if I received a damaged or defective item?

How do I make a return or exchange?

Can I cancel my order?


Size Guide

What are the products made of?

How should I care for my Mayfair Merch?


What payment methods do you accept?



Discount Codes

Do you do price adjustments?