Help Center


Shipping & Handling

When can I expect my order to ship? (U.S Based)

When can I expect my order to ship? (International)

Do you ship internationally?

When can I expect my pre-order to ship?

If my order contains a pre-order item, will the rest of my order ship beforehand?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I never received it. What should I do?

I received tracking but it's saying there's an error. Is this normal?

Returns & Exchanges

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my orders cancellation refund be reimbursed to a different form of payment?

If my order had a discount applied, will my return be equal to the promotional value or full price?

I received an item as a gift, how do I make a return?

Is the $10 re-stocking fee for returns applicable to all three return options (Exchanges, Shop Now, or Store Credit)?

Can I use a discount code when selecting either the Shop Now or Exchange option through your returns system?


What payment methods do you accept?

What is Afterpay? How does it work?

Products & Sizing

Do you have size guides?

What are your products made out of?

How should I care for my Mayfair items?

Promotional Offers

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sale items?

Do your promotional codes exclude new collections?

Careers / Internships

Is Mayfair hiring for any open positions or currently accepting applications for internships?