Shipping & Returns

SHIPPING

*Please be aware when placing orders that due to delays caused by the COVID-19 virus, our production and fulfillment teams are delayed. While our website will continue to be available to shop, our standard operations are running around five business days behind. We are working around the clock to ensure all orders are fulfilled, but we will continuously update you if there are any complications!

 Free shipping on all U.S. orders $175+!

  • We offer priority shipping on all US orders!
    • All orders (except pre-orders) usually ship within 5-7 business days—RAD! Please allow 3-5 business days for delivery.
    • Pre-orders usually ship within 2-3 weeks—they’re so worth the wait. Please allow 3-5 business days after shipping for delivery!
    • International Orders: The Details
      • We ship to the following countries: U.S., Canada, U.K., France, Sweden, Ireland, Netherlands, Spain, Germany, & Australia.
      • International shipping time is determined at checkout. We provide low cost, reliable shipping via DHL!
      • All orders (except pre-orders) usually ship within 5-7 business days—WOO! Please allow 7-10 business days for delivery.
      • Pre-orders usually ship within 2-3 weeks, so please be patient! Allow 7-10 business days after shipping for delivery!
      • International packages may be subject to duties and taxes. The limits for duty-free packages are determined by your local customs authorities. Please check their website for more info.
      • Please be aware that international shipping costs have increased due to COVID-19. We use DHL express for all international orders to ensure a more expedited and successful delivery. At this time, due to current COVID conditions, DHL has informed us that they are experiencing significant delays in their delivery time. We appreciate your continued patience and understanding!

      RETURNS

      Hey babe - You've got enough to worry about right now...We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can simply return your item/s for store credit or exchange within 30 days. If an item/s is damaged or defective in any way, please email help@themayfairgroupllc.com for options.

      • Item/s must be returned in original condition, unworn, unaltered, and unwashed.
      • Items marked as final sale will not be accepted for an exchange or store credit. All accessories (I.E. socks, hats, intimates, etc.) are final sale.
      • Gift Cards may not be returned.
      • Store credits are valid for 12 months from the date of issue.

      Please note that original shipping charges are non-refundable; however, for US customers a prepaid return shipping label will be provided to the email we have on file to return your merchandise.

      We gotchu, Babe! Get started below:

      Step 1

      Log in to our online return portal with your order ID and shipping zip code

      Step 2

      Choose the product/s you want to return for store credit or exchange from your order.

      Step 3

      You got options! Decide on either store credit or exchange.

      Don't worry, we're here for ya!

      If you have any questions regarding a return or want to check whether your order qualifies for an exchange/store credit please email help@themayfairgroupllc.com.